At Lotus, we value the onboarding process for each client and take this time to learn as much as possible about each homeowner and their property.
As part of our client onboarding, we assign each individual a dedicated Lotus Client Manager (CM) as well as a Secondary Client Manager(RCM) to ensure the redundancy within the team. This structure guarantees that the ball is never dropped and the client is always represented.
Onboarding:
At the onset of our relationship, your dedicated LCM will meet with you at your residence and complete our standard onboard document. This document includes all information that is relevant to your house (address, size, number of stories, assembly type, etc.). This information will reside in your secured dashboard page on the Lotus Onboard app. As part of your onboarding, we will also field measure and document your homes floor plans so we have an accurate layout for us to refer to when you have a specific service need.
Property Walk-Thru’s:
Each week, your LCM will visit your property to perform a detailed inspection. This inspection includes the grounds, home exterior, home interior, and other property specific inclusions. When completed, the report will be uploaded to the clients portal on the Onboard app for viewing.
All “Non-Compliant” (items requiring repair or correction) will be identified on the report and these items will be uploaded to a section on the app for ease of visibility of these specific items. The LCM will then discuss these items with the client and these will be corrected upon receipt of the clients approval.
In addition to non-compliant items, the client is also notified of all “heads-up” items. These are items that may not be in need of repair yet, but may in the future.
Service Requests:
Service requests are items that are submitted to us by the client. These requests can be for items that they find that need attention at the home. Requests can also be submitted for pre-arrival and post-departure notifications as well as any concierge needs they may have. Service requests are made thru the Lotus Onboard app for client visibility and tracking.
Once a request is submitted, your LCM will be automatically notified via text. From this text, the item will be scheduled for correction or, if needed, your LCM will reach out to you for further clarification prior to proceeding.
Concierge Services:
At Lotus PMC our concierge services are designed to make your experience as seamless and straightforward as possible. We offer a wide array of elevated concierge style offerings to further assist with additional needs our clients may have.
Concierge requests are easily made via the Onboard app allowing requests to be made anytime and from anywhere. It also ensures all information is recorded for ease on any future bookings.
Home Improvements:
Home improvement requests are made via the Onboard app and also reside on the app for ease of client visibility. Please refer to the Home Improvement section for more information.
We created our company model with one thing in mind; the Client and being respectful of their time. We created the Lotus Onboard app as the solution. The efficiency of the app is unparalleled and offers real-time updates on the status of your home, keeping you connected like never before. Clients can easily identify areas of concern, track repairs and project statuses while remaining informed about all aspects of their home, in real time, in one location.